Packages
We have so many tempting treatments you may have trouble choosing just one. To help satisfy those pampering pangs, we have a number of tempting packages on offer. Better still, why not create your own package and we will design something individually tailored to suit your requirements.

A 50% deposit is required on all package bookings

Gift Vouchers
Looking for the perfect present for that special someone? Don’t spend hours scouring the shops – treat them to the gift of choice instead with a treatment voucher. Values start from as little as £10 and range from infinity to beyond.

Appointments and Cancellations
We understand that sometimes unexpected things crop up which mean that you are unable to attend your appointment. We do not charge for cancellations made more than 24 hours before the appointment but would appreciate your earliest advice if you are unable to attend.

As our appointments are always in high demand, a deposit is often required to secure your booking.

Élan Medical Aesthetic Centre reserves the right to charge for cancellations at less than 24 hours notice. Missed appointments may be charged for in full.

Disability Provision
As Élan Aesthetic Beauty Centre is situated on the first floor of the building with stair access only, we are unfortunately unable to offer access for wheelchair users.

However, we can accommodate partially disabled clients with walking sticks.

Children and Minors
Élan Medical Aesthetic Centre cannot supervise children left unattended in the waiting room and children are not allowed in any of the treatment rooms. Clients should either leave children at home or bring along another adult to supervise children.

Élan Medical Aesthetic Centre cannot be held responsible for incidents that might take place in these circumstances.

Consultations
The initial consultation takes approximately 30 minutes and will be a general assessment of your needs and options. We will make recommendations from the range of options available, both at Élan Aesthetic Beauty Centre and those available elsewhere and advice you of potential outcomes, including side-effects and potential problems. A £30 charge is made for this consultation although this charge is normally redeemable against treatment costs. There is not normally a charge made for post-treatment follow-up consultations.

Medical History Questionnaire
At the time of your initial consultation, you will be asked to complete a Medical History Questionnaire. It is vital that you tell the practitioner if you have any medical conditions, past or present and if you are currently taking any medication, including herbal remedies.
It is also vital that you inform the practitioner of any changes to your medical history while undertaking a course of treatments.

The Consent Form
Before undertaking treatment, you will be asked to sign a treatment consent form.

During the Consultation you will have the opportunity to discuss the consent form. You will be told the likely outcome of treatment. The practitioner will also explain all the known side effects and adverse reactions that may occur.

The Aftercare Leaflet
Following the procedure, you will receive an Aftercare Leaflet.

This leaflet will explain the do’s and don’t’s following treatment. It is vital that you follow these instructions in order to prevent an adverse reaction. This leaflet will also explain what you should do if you experience an adverse reaction.

Your Follow-Up Appointment
Following the procedure, or course of treatments, you will be given a Follow-Up appointment. This appointment is an opportunity to review the treatment and you will receive guidance on maintaining the results of your treatment. You will have the opportunity to complete a confidential Treatment Feedback Questionnaire.

Although there is not normally a charge for follow up appointments, you will be charged a Missed Appointment Fee of £30, if you fail to give 24 hours cancellation notice.

Complaints Procedure
If you wish to make a complaint about any aspect of service you have received at Élan Medical Aesthetic Centre, this is an indication that something is wrong and we will always deal with the matter professionally and properly. A complaint will not affect the way in which you are treated at Élan Medical Aesthetic Centre regardless of the outcome.

If you should need to make a complaint, you will receive a written acknowledgment within 3 working days of receipt of the complaint and a full response within 20 working days. Where the investigation is still in progress, a letter explaining the reason for the delay will be sent within 5 working days of a conclusion being made. If you are dissatisfied with the outcome, you may wish make a complaint to the local registration officer at:

The Healthcare Commission

Eastern Region
Finsbury Tower
103-105 Bunhill Road
London EC1Y 8TG

Tel: 0207 448 9200